Frequently Asked Questions
What is a physical digital coin?
It's a physical representation of the digital currency. Our coins are sold fully funded, which means that on the reverse of each coin you'll find a private key that you can use to redeem the value attached to the coin. We place this private key under a hologram which is tamper evident. If the hologram is intact then you can be sure no one has redeemed the coins value. We do everything we can to ensure the security of the funds allocated to your coin. We send out your coins by insured and signed for mail so that we can be as certain as we can that they arrive on time and intact.
How can I pay for my coins?
You can only purchase our coins in the digital currency they represent. If you want help obtaining the correct currency, please check our Information page or visit one of these sites:
If you really want to purchase one of our coins using a different payment method, please contact us , although we would much prefer that you use digital currency.
How Do I Know My Litecoin Are Safe?
We have thought carefully about the security of your currency. We have come up with what we believe is a novel way to ensure the privacy of your currency. Full instructions on how to ensure the security of your currency are included with your coin in the form of our DIY Private Key pack. In brief:
- 1. You purchase our coins fully loaded with the appropriate amount of currency. For example at 25LTC will come with 25LTC loaded to a digital wallet.
- 2. We use a signed for delivery service so that we can check you have received your coin.
- 3. Your coin comes with a DIY Private Key Pack allowing you, if you so wish, to transfer the digital currency to your own private wallet.
- 4. We do not store or retain information regarding private keys supplied with our coins. All such information is destroyed immediately after assembly of the coin.
What happens if someone buys the same numbered coin as me at the same time?
Usually our checkout process will inform you of this unfortunate event before you pay, giving you the opportunity to amend your order. However, if someone else purchases the same coin as you at very nearly the same time, payment may still be taken from both parties. In this case, we will investigate the matter and the coin will be sent to whoever initiated payment first. The non-buyer will receive a full-refund.
Can I collect my coin in person?
Yes. If you would like to visit our offices in Weston Super Mare you are welcome to collect your coin in person.
Telephone us between 10am and 6pm, Monday to Friday on UK 0800 830 3777 or Intl +44 (0) 1934 808107 to arrange a mutually convenient appointment after placing your order. You can also contact us online here
How do I redeem my Private Key?
Please refer to our Redeem page by clicking here .
Why should I trust you?
Trust is a difficult issue, we recognise that. You can collect your coins in person from our offices in Weston Super Mare. You can speak to us on the telephone and of course you can email us. You can also read our feedback on www.litecointalk.org.
What is your DIY Private Key Pack?
If you would prefer to move your digital currency to your own wallet rather than leave it on the one we have set up for you, you can replace the hologram on the obverse of your coin and insert your own private key underneath.
Full instructions are included with your coin, but basically your DIY pack contains a template file for your to print off your own private key labels the correct size and 3 replacement holograms. You can purchase additional DIY packs from us separately, should you need to.
My question isn't covered here
Please email us through our Contact page and we will answer your question and then add it to this page!